Old Updates


Update (06/18/14)


Possible solutions (temporary until resolved):

  • Would like the ability to add a serial number to an item after the sale (ex. sale of an item to be shipped to the store).
    • 1st option (better): sell a gift card for the amount (incl. tax) and when they come in to pick up the product, apply the gift card to the purchase and include the serial number.
    • 2nd option (only if necessary): return item (credit the amount to the customer's profile -- or gift card if they don't have one) and sell it again and included the serial number.
Issues that should be resolved:

  • Applying gift cards to a purchase.
    • Please inform L.J. if you notice any continued problems (lj@stevessewandvac.com).

Issues added to the list:

  • Would like the ability to add a serial number to an item after the sale (ex. sale of an item to be shipped to the store).Would like a persistent "print" button for a label (or UPC barcode) on the product edit page.
    • 1st option (better): sell a gift card for the amount (incl. tax) and when they come in to pick up the product, apply the gift card to the purchase and include the serial number.
    • 2nd option (only if necessary): return item (credit the amount to the customer's profile -- or gift card if they don't have one) and sell it again and included the serial number.
  • The "inventory value" report never Loads.
    • Fix in progress.
  • Search bar in "sales summary" and "sales detail" report screen do not work.
    • Known issue.
  • Want the "search by product" report back.
    • Fix in progress.

Update (6/12/14) ~PLEASE READ CAREFULLY~


Below you will find information regarding answers to the recent POS questionnaire.  The first section contains items that require further input.  Anyone and everyone who has details about these please submit them using the form further down.  Second is a list of possible solutions to some common problems.  Third are the reported problems that were already on the list of issues.  Fourth are the reported problems that have now been added to the list of issues.

There are a few issues not yet included here or on the list because they require a bit more investigation.  We will let you know when that changes.

If you feel that any information here is incorrect, incomplete, or missing please let us know using the form at the top of the page.  If you have more than one topic to comment upon, once you have completed your first entry, click submit and then you may start again with a different topic.


Issues that require more specific information:

  • Missing suspended sales.
    • What are the specific examples of this?  What were the details?
  • Inability to edit items that are not in the system, on the register tab.
    • Not exactly sure what this means but if you just want to add a new product to the inventory from the register tab, click on the + (plus) button next to the product search bar.
      • Enter title.
      • Select unit type.
      • Make it only available at Point of Sale.
      • Select "uncategorized item" as it's category.
        • Reason: There are often several categories that a new product can be labeled.  Rather than take the extra time to put it in the right place while the customer is waiting, or to categorize it quickly and accidentally label it incorrectly, labeling it as an "uncategorized item" will make it easy to find later so it can be put in the right place.
      • Scroll down to the grey section.
      • Click inside the SKU box and then click "generate Sku".
      • Enter the price (or leave it blank and then manually type it in on the register screen later).
      • Scroll down and click "Save Product".
  • Product information for items scanned at the register is often incorrect.
    • Need specific examples.  What info is incorrect?
  • Extra steps to complete sale.
    • What specifically?


Possible solutions (some temporary until fixed) for some common problems:

  • Register User group cannot edit prices or apply discounts.
    • Temporarily fixed.
      • Anyone who gave out their personal username and password while this was a problem will need to change their password.  As soon as everyone has transitioned back to the "register1" username, let L.J. know (lj@stevessewandvac.com) and he will make it so that you can change your personal password.
  • Repair accessories not being saved.
    • Temporary workaround for this: add all accessories in the “customer notes”.
  • $25 repair pre-authorization price changed to $0.
    • Fixed.
  • Takes to long to enter/edit repair items to a repair job.
    • Various ways to deal with this: to add a generic repair item that you would like to change the price of, search for “vac repair” or “sewing machine repair” and select it from the drop down menu and type in the price.  If more detail is needed include it in the internal notes for later reference.
  • Can’t edit a repair once it is completed.
    • Change status to “ready for pickup”.
  • Tip: To do an anonymous sale just type “anon” in the customer search bar and click “Anonymous, Steve’s” from the dropdown menu.
  • Need all customer personal info visible on the repair job screen.
    • Temporary workaround: Click on the customer’s name on the repair job screen.  This will take you to their profile.  When finished click the browser’s back button to return to the repair ticket.
  • Missing phone number for repair customers.
    • Temporary solution: in the customer's profile both the "cell" number and the "other" number need to be the same.
      • Reason: It's a bug.  The "cell" number will show up on the screen but won't print on the ticket.  The "other" number will print on the ticket but won't show up on the screen.  So both need to have the same number in order to function for now.
  • Repair ticket/receipt does not print.
    • Check if the customer’s email address in their profile is typed correctly; if it isn’t written like a proper email address (ex. no @ symbol) the ticket will not print.  If it’s incorrect, change it or delete it altogether, and then save the profile.
  • Can't type in a new product on the register screen.
    • To add a new product to the inventory from the register tab, click on the + (plus) button next to the product search bar.
      • Enter title.
      • Select unit type.
      • Make it only available at Point of Sale.
      • Select "uncategorized item" as it's category.
        • Reason: There are often several categories that a new product can be labeled.  Rather than take the extra time to put it in the right place while the customer is waiting, or to categorize it quickly and accidentally label it incorrectly, labeling it as an "uncategorized item" will make it easy to find later so it can be put in the right place.
      • Scroll down to the grey section.
      • Click inside the SKU box and then click "generate Sku".
      • Enter the price (or leave it blank and then manually type it in on the register screen later).
      • Scroll down and click "Save Product".
  • Can't discount entire transaction.
    • Solution: Click the % icon next to "Discount"; it's under "subtotal" in the grey "total" box.
  • Some product should or should not be taxed but the system isn't or is applying tax.
    • Solution: Take a note of that product(s) and inform the product manager/entry associate so that it can be changed.
  • Suspending a sale with an item that has a serial number will not save that item or any other item entered prior to that one.
    • An option: Click select (to save) without entering the serial number.  However, this is really just more of a reminder or placeholder because when you unsuspend that sale you will not be able to add a serial number to it.  Enter the item to the sale again and enter the serial number, then delete the old item without the serial number.  (It's not a great option but it's an option.)

Reported problems ALREADY ON the list:

  • Want the ability to apply same discount to multiple, but not all, items in a transaction at once.
  • System keeps logging out.
  • Slow customer lookup by phone #.
  • Repair accessories not being saved.
    • Temporary workaround for this: add all accessories in the “customer notes”.
  • Need a customer agreement and signature line on repair tickets.
  • Be able to search by class code # on the register screen.
  • Class reports no longer print with the class title on it.
  • Tracking sales by employee.
  • Missing phone number for repair customers.
    • Temporary solution: in the customer's profile both the "cell" number and the "other" number need to be the same.
      • Reason: It's a bug.  The "cell" number will show up on the screen but won't print on the ticket.  The "other" number will print on the ticket but won't show up on the screen.  So both need to have the same number in order to function for now.


Reported problems ADDED to the list:

  • Register User group cannot edit prices or apply discounts.
    • Temporarily fixed.
      • Anyone who gave out their personal username and password while this was a problem will need to change their password.  As soon as everyone has transitioned back to the "register1" username, let L.J. know (lj@stevessewandvac.com) and he will make it so that you can change your personal password.
  • When items are on sale there is no visible indication of this on the screen or the receipt.
  • No layaway function.
  • Would like the ability to manually write in repair log items and prices.  Current system is too cumbersome and time consuming.
  • No longer a debit card payment option.
  • Need all customer personal info visible on the repair job screen.
    • Temporary workaround: Click on the customer’s name on the repair job screen.  This will take you to their profile.  When finished click the browser’s back button to return to the repair ticket.
  • Phone numbers are not on the class reports.
  • Shouldn’t have to use a pop out window in order to modify a product’s inventory number.
  • Move the taxes option in product info from “advanced” to “details”.
  • Want easier keyboard navigation in product module.
  • Need to be able to add more than one repair to a sale.
  • Want all discounts (including customer and entire sale) to also show the discount for each line item on the screen and on the receipt.
  • Can no longer tell if a transaction has a note or not.
  • Suspending a sale with an item that has a serial number will not save that item or any other item entered prior to that one.
    • An option: Click select (to save) without entering the serial number.  However, this is really just more of a reminder or placeholder because when you unsuspend that sale you will not be able to add a serial number to it.  Enter the item to the sale again and enter the serial number, then delete the old item without the serial number.  (It's not a great option, but it's an option.)